Quality Institute


Safer and More Effective

Across the spectrum of care settings, UHF’s work on quality improvement is making New York’s health care system safer and more effective.

The Quality Institute at United Hospital Fund is working to improve health and health care quality in New York by identifying and spreading best practices across the continuum of care, developing the next generation of quality leaders, and helping to achieve consensus on the most effective quality assessment measures and patient engagement strategies.

The Quality Institute builds on UHF’s decade-long experience in health care quality initiatives and grant making—as well as its role as a neutral and trusted convener of diverse stakeholders in the health care community.

A 27-person advisory group is guiding this work, which falls into three areas: Assessing Quality, Building Capacity, and Patient Engagement.

Assessing Quality
Our health care system is in the midst of unprecedented transformation involving changes in the ways we deliver and pay for health care services, a stronger emphasis on care coordination and the management of chronic conditions—and a broader acceptance of the key role of social determinants of health. What does quality of care mean in this new paradigm? Which quality measures are most important to patients, health care providers, and health insurers?  And which measures will truly drive improved performance? Working with a variety of partners, UHF is advancing the thinking about quality measurement and improvement in this era of change—and helping diverse stakeholders within the health care community move toward consensus on quality measures that will propel improved health, lower costs, and a better care experience.  

Building Capacity
Strengthening the capacity of New York providers to identify and spread best practices in quality improvement and patient safety—and to support leadership development—is critical. Initiatives in this area build on an extensive body of UHF work including the UHF/Greater New York Hospital Association Clinical Quality Fellowship Program and quality improvement collaboratives with GNYHA that have brought more than 90 hospitals together to tackle specific clinical challenges. These initiatives focus on a range of acute and ambulatory care settings and providers and tackle topics including antibiotic stewardship, infection prevention, and reducing preventable readmissions.    

Patient Engagement
Patient engagement has become an almost ubiquitous phrase in the health care arena—yet there’s still little agreement about its exact meaning or how to bring it to life. Working with providers in ambulatory care settings and other partners, UHF is promoting strategies that integrate patients’ assessments of their health status and clinical outcomes, address their concerns, and engage those patients more effectively in care decisions and self-management.

Contact:  Anne-Marie Audet, MD, MSc


Quality Improvement Projects

* = Collaborative or program co-led with Greater New York Hospital Association
** = Partnership co-led by Greater New York Hospital Association and Healthcare Association of New York State

For additional tools and resources related to these projects, visit the "Quality" section of the Greater New York Hospital Association website.