Program Manager, Quality Institute

The Quality Institute at United Hospital Fund works to advance the best use of quality information to target improvement priorities, develop the next generation of quality leaders, identify and spread best practices for tackling critical health challenges, and promote strategies that help health care providers focus more closely on patients’ needs and ensure that desired outcomes are achieved. The Program Manager will engage in program management, research, data analysis, writing, editing, preparing and delivering presentations, producing reports and other content, and convening activities in support of the Quality Institute’s major initiatives and projects.


  • Participate in the development and management of quality improvement initiatives consistent with the goals and priorities of the Quality Institute;
  • Provide project management support, technical assistance, and program planning and implementation for project-specific meetings, teleconferences, and webinars, with responsibilities including: preparing proposals, timelines, and work plans for initiatives; planning, executing, and evaluating meetings with stakeholders, including presentation development and delivery and follow up with external partners, speakers, and participants;
  • Work with administrative staff to oversee logistics of meetings and production of reports, deliverables, and presentations;
  • Develop data collection tools and other resources to facilitate project activities and compile results for reports and other purposes;
  • With senior leadership from the Quality Institute, work extensively with external organizations, including trade associations, health care providers and plans, and clinical and other subject matter experts, to develop agendas, content, and resources for quality improvement-related initiatives, meetings, and webinars;
  • Assist teams of clinicians across health care settings, including outpatient clinics, acute care hospitals, and nursing homes, in developing and implementing quality improvement activities;
  • Review literature and evidence-based practices to develop project ideas and content;
  • Organize the completion of deliverables and ensure that all milestones and deliverables are met within specific timeframes;  produce initial drafts of progress and final reports as appropriate; assist with the design and implementation of project evaluations and the reporting of results;
  • Contribute to publications, articles, and web content for internal and external audiences; work closely with UHF Communications Division staff on publications and web content;
  • Assist in UHF grantmaking activities, including development of RFPs and internal evaluations of grant applications;
  • Contribute to conceptualizing and preparing grant proposals for UHF Quality Institute efforts to seek external funding support;
  • Provide support as needed on all Quality Institute initiatives and projects and contribute to effective and efficient functioning of the Quality Institute team.


Minimum Education and Experience:
Master's-level preparation (degree or substantial coursework) in health policy, public health, or administration, or related field; 3-5 years of professional experience in program development, management, or research related to health care quality improvement.

Key Skills and Traits:
Strong written and oral communication skills, quantitative and qualitative analytic skills, and effective relationship-building and facilitation skills are essential. The ability to work independently as a project facilitator or leader and as part of a team are required. Excellent interpersonal skills; a mature and positive perspective, flexible, courteous, willing to learn new skills, and motivated to actively participate in a team-oriented environment. Exceptional skills in Microsoft Office, superior project management and organizational skills, and presentation skills and attention to detail are also needed to succeed in this position.

United Hospital Fund offers a competitive salary commensurate with experience, combined with generous benefits including health, dental, life, and disability insurance; a tax-deferred annuity savings plan; paid time off; a commuting subsidy; collegial environment with a good “work/life” balance.

United Hospital Fund is an Equal Opportunity/Affirmative Action employer that values workplace diversity.

To apply: Please email your resume and cover letter, noting “Project Manager” in the subject line of your e-mail, to: [email protected].

United Hospital Fund works to build a more effective health care system for every New Yorker. An independent, nonprofit organization, we analyze public policy to inform decision-makers, find common ground among diverse stakeholders, and develop and support innovative programs that improve the quality, accessibility, affordability, and experience of patient care.


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