Quality Institute


Safer and More Effective

Across the spectrum of care settings, UHF’s work on quality improvement is making New York’s health care system safer and more effective.

The Quality Institute at United Hospital Fund, in partnership with key stakeholders, develops and promotes innovative strategies to strengthen and spread best practices across the spectrum of health care settings. We tackle tough questions about how to define and measure quality, engage patients in improving services, and are developing the next generation of health care quality improvement leaders.

27-person advisory group is guiding this work, which falls into three areas:

Profiling Quality
As health care moves toward paying for value rather than volume, the Quality Institute is working with a variety of partners to develop and implement meaningful measures of provider performance—measures that reflect a growing concern, for example, with primary care’s attention to prevention, management of acute and chronic disease, and cost-effective, appropriate use of services.

Read more about our work on Advanced Primary Care.

Building Capacity
Tremendous strides have been made in quality improvement and patient safety but health care providers need continuing support and resources to ensure safe and effective care within a value-based model. Quality Institute initiatives, individually and in partnerships, promote the systematic use of best practices in a range of care settings. The Institute’s antibiotic stewardship initiatives, for example, anticipated and address a national priority of ensuring the prudent use of antibiotics across settings—not only in hospital inpatient care but in nursing homes and ambulatory care as well.

The UHF/Greater New York Hospital Association Clinical Quality Fellowship Program supports and extends those efforts by training a cadre of quality improvement specialists and champions, many of whom go on to leadership positions in institutions throughout the New York metropolitan area.

Patient Engagement
Current measures of performance tend to focus on the volume and type of care provided and not on outcomes that could aid patients’ treatment decisions or help engage them in their care. The Quality Institute is leading efforts to assess, advance, and spread measures that will help patients make informed decisions about choosing a health care provider for their specific needs, and that will reflect patients’ perceptions of the outcomes of treatment—observable changes in their functioning, for example—to improve care planning and evaluation.

Read more about our work to empower patients with information they trust for choosing a health care provider.

Read more about our work to advance the use of patient-reported outcome measures in primary care.


Anne-Marie Audet, MD, MSc
Lynn Rogut, MCRP
Joan Guzik, MBA, CPHQ


Quality Improvement Projects

* = Collaborative or program co-led with Greater New York Hospital Association
** = Partnership co-led by Greater New York Hospital Association and Healthcare Association of New York State

For additional tools and resources related to these projects, visit the "Quality" section of the Greater New York Hospital Association website.