Coalition of New York State Public Health Plans/Children’s Defense Fund-New York

Grant Date: 02.17.2010
Amount: $65,000

An estimated 30 percent of enrollees in Medicaid, Family Health Plus, and Child Health Plus lose coverage when it comes time to renew. Renewal has, until recently, required the completion of various administrative tasks and an in-person interview, which can be onerous for some eligible individuals.  New York State is working to simplify the process of enrollment and renewal, and it will soon be possible for individuals to renew their coverage online.  To take advantage of this new development, New York City has developed an online renewal tool as part of its ACCESS NYC consumer website, and this grant will help increase the online tool’s success by ensuring that the tool is truly accessible and user-friendly for consumers.